Favorite questions. . .

It happens regularly, whether it be by telephone or e-mail.

This was one of the recent ones that had us scratching our heads:

Guest: We are hoping to stay with you for three or four days. Can you let us know what your reservation requirements are and your availability and the prices?

Us: Thank you for your interest. . .etc. etc. Since we are a small hotel we do require full payment before a reservation is confirmed.

Guest: Thank you, but you did not answer my question, which was do we pay now or when we arrive at your resort?

Us: Our apologies, the text must not have come through the great void of cyberspace. Below, the pertinent text has been HIGHLIGHTED AND CAPITALIZED for your benefit.

Guest: Oooops, I guess I read too fast.

Of course, our response wasn't the same as above, but more of what would be really fun to do.