Saturday, July 30, 2011

Golden Rule No. 3

When guests check in and ask if they have any issues if they can call you, be somewhat selective. Or bring Oreos.

The other night, two folks showed up and then walked over to the local restaurant. The owners speak no English; the customers spoke no Spanish.

Long story short, we were on the phone for 5-plus minutes helping the guests order dessert.

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