Wednesday, December 18, 2013

Sigh, we can't just make this up. . .

Part of the job at the hotel is to set up tours and activities for folks that come to Costa Rica. The owners have established relationships with the best companies in the area, and they let our guests pay a cash deposit when they check in, and then the balance the day of the outing (as opposed to paying for everything ahead of time and then possibly losing out on the moolah if they don''t show up).

Recently, we sent out an itinerary to a guest and got a most puzzling response back (the first of its kind in 5 years).

Tour cost per person: $200.00

Cash deposit when you check in: $50.00

Total due at tour location: $150.00

Then came baffling question from the guest:

"We thought the tour was $100.00 each, why does it say $150.00?!!?? PLEASE EXPLAIN!!" (caps are from the guests).

We have never taught elementary school math (or any classes at the elementary level) but we did our best, and it went something like a story problem: Train A leaves the station at 10:30 a.m. and heads north, while Train B leaves the station at 10:35 a.m. and goes south. . . "

You get the picture. . . Finally, after a couple of e-mails, the guest was able to grasp the concept as well.

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