The other day, we had a guest come through our gate, and two cars tailgate through the gate. The guests staying here, drove up to their tree house, the other two cars pulled in. At the time, I was setting up a zipline outing for some other guests at our house here.
The folks that pulled up in their cars hopped out and the one lady said, "Hi, I'm Kathy, and we have a reservation."
No worries, this happens occasionally when folks roll through the gates before hitting the intercom. We were waiting for one other tree house to check in, and the name on the reservation was for a Kathleen.
I grabbed the reservation form and started talking to the guests, who were starting to amass around the cars they came out of. Kathy said that their numbers had diminished and they only had seven people, not the original nine that they had reserved for. I looked at the reservation sheet and and it was for four people. Something was amiss.
Turns out, the two carloads of people were booked for the next three nights, not the day they showed up. They had the same first names, which didn't clear matters up any too quickly.
The folks were initially upset "We booked these three nights!"
However, when we went to the e-mail string, the confirmation and reminder said three other nights, starting on the next day.
We found the folks two rooms at the university's hotel about 5 minutes away, and they returned the next day to check in, and everything was fine.
I did toy with telling the folks that we had been expecting them yesterday when they did show up for real to check in, but figured that would be too mean-spirited.
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