Occasionally, we get folks down here that aren't going to be happy, no matter what. That was the case about a week ago when a mother and her teen son came here for a couple of nights.
They were in the rana house, as per the request of her travel agent. They were from France and perhaps didn't feel comfortable making the reservation on their own, though the mother did speak good English.
After about 5 minutes in their tree house, the mother came storming up and demanded to be moved. Unfortunately, the other tree houses were booked and that was the one her travel agent asked for. We explained to her that we had no other houses available, and she huffed and puffed and stomped around and called her travel agent on her cell. The travel agent promptly called us, and while Lucy was talking with the agent, I was talking with the lady.
She demanded to be moved. We told her there was nothing that we could do. She demanded again, we politely told her that the other tree houses were booked for the next three days and this was what her travel agent requested.
She demanded more and looked to be on the verge of a breakdown with spittle flying and veins bulging. We felt badly for her, but when she started saying that the road noise was worse than Paris: "Worse than Paris! Do you understand??!! It's more noise than Paris!!" I had to duck inside, as I lost it and couldn't keep from laughing. Never a good thing with an upset guest.
She and her son ended up staying at a cookie-cutter resort in Fortuna, closer to the main road than we are. We did give her a refund as we ended up renting out the tree house to a nice family that came by shortly afterward, and they had a great time.
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